Refund and Cancellation Policy
Rescheduling/Cancelling your Sauna Session
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48h+: cancel on your account for full refund or reschedule for an alternative available time slot in the 4-week booking window
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If you cancel within 48-24 hours of your booking, we cannot guarantee credit, but we will do our best to fill your slot and offer a reschedule within the 4-week booking window—please email us in this case via hello@sawnaporthpoeth.com with your booking details (Full name, e-mail address, date/time and location of your booking) and your preferred option for refund, voucher or rescheduling. We are monitoring our emails from 9am-5pm.
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-24h: unfortunately we're unable to reschedule/offer credit with less than 24h notice
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We do not offer credit for ‘no shows’
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All sauna sessions are transferable if you are unable to attend. You can gift your session to a friend/family if you're unable to attend at the last minute, but it is your responsibility to make sure your replacement has read and accepted the waiver.
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Please note that we cannot accept cancellations via social media.
Cancellation Policy for a Pop-Up Event
72+ hours notice – full refund available
Less than 72 hours – no refund or credit unless we can fill your space (we’ll try our best)
No shows – no credit or refund
All sauna sessions are transferable, if you are unable to attend; you can gift your session to a friend / family if you're unable to attend last minute. However it is your responsibility to make sure your replacement has read and accepted the waiver.
Bad Weather
If conditions are safe for us to operate, we will stay open during bad weather. If there is a weather warning issued by MetOffice for our sauna site and you feel uncomfortable travelling to us, we will accept a cancellation notice at the latest by 4pm the day before and issue a voucher of the full amount valid for 1 year.
If the Sauna Cannot Operate
If we need to cancel your session due to unforeseen circumstances (e.g. staff illness, weather conditions making it unsafe to operate etc.), we will give you a full refund to the original payment method used.